| Jordan | Hello, I have a reservation under the name Jordan Smith. |
| Taylor | Good evening, Mr. Smith. Let me check that for you. Yes, I see your reservation for a double room for three nights. Is that correct? |
| Jordan | Yes, that's right. Do the rooms have a view? |
| Taylor | Yes, your room has a beautiful city view. We also have rooms with a park view available if you prefer. |
| Jordan | The city view sounds perfect. Does the room have Wi-Fi access? |
| Taylor | Yes, all our rooms have complimentary Wi-Fi. You'll find the access details in your room. |
| Jordan | Great. Is breakfast included with my reservation? |
| Taylor | Yes, breakfast is included. It's served from 7 to 10 AM in the dining room on the ground floor. You can also order room service at no extra charge. |
| Jordan | That's wonderful. Could you also tell me where the gym and pool are located? |
| Taylor | Certainly. The gym is on the fifth floor, and the pool is on the rooftop. Both are open from 6 AM to 10 PM. |
| Jordan | Thank you. Can I have two extra pillows sent to my room? |
| Taylor | Of course. I'll arrange that for you. Here's your room key. You're in room 402. The elevator is to your right. Do you need help with your luggage? |
| Jordan | No, thank you. I can manage. |
| Taylor | Perfect. If you need anything else, don't hesitate to call the front desk. Enjoy your stay! |
| Jordan | Thank you very much! |